Payment Methods

Sorry, We now offer cash on delivery only.

How to get a refund?

It may take up to 14 working days for the return request to be approved and 5-10 days for it to be available in your bank account after the product is refunded. You will receive an email confirming that the amount has been added to your account, and if your money is not refunded within that period, please contact the customer service team.

Can I cancel my order?
  • You can cancel your order quite easily by contacting customer service, if you did not receive a message stating that your order has been shipped via email.
  • If the order is shipped, you will not be able to cancel it, but it can be returned (please refer to the return and exchange policy for more details).
How do I know if my order is confirmed?

Once your order has been confirmed, you will receive an email confirming your order details. You will also be notified by text message during delivery.

What is the shipping cost?

Shipping cost varies by region:

Cairo – Giza – October

  • Same-day shipping: 40 EGP.
  • Shipping the second day: 30 EGP.
  • Shipping from 2 to 4 days: 20 EGP.

The rest of the provinces shipping from 3 to 5 days.

Alex: 45 EGP

Suez, Port Said, Ismailia: 45 EGP

Qalyubia, Gharbia, Sharkia, Damietta, Dakahlia, Beheira: 55 EGP

Fayoum, Sohag, Beni Suef, Assiut: 60 EGP

Qena, Red Sea, Luxor, Aswan: 70 EGP

Marsa Matrouh, North Sinai: 125 EGP

South Sinai: 120 EGP

What is the estimated delivery time for my order?

The delivery time is determined by the region.

  • Shipping to Cairo, Giza and October from 2 to 4 days.
  • The rest of the provinces shipping from 3 to 5 days.
How to make order?

Making an order from Gloss Cairo is very easy and fast! As follows :

  • Choose the product and quantity you want and then “Add to Cart“.
  • Confirm the order by clicking on “Order Now“.
  • Register a new account/log in to your account by entering the email and password.
  • Enter the delivery address.
  • Choose the payment method you prefer (Cash on Delivery only now).

Click on “Complete Order” to proceed to complete the payment process and make the order.

Are the products original?

All of our products are 100% original and are purchased directly from the manufacturer or authorized supplier.

Contact us
Beauty Castle Team
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